Refund Policy

1. Refund Eligibility

As Stupe is a platform facilitating fee payments between educational institutions and students, refunds are generally processed according to the policies of the respective institutions. Stupe does not directly issue refunds for the fees paid to educational institutions.

2. Service Fee Refunds

The service fee charged by Stupe (3-5% of the transaction amount) is non-refundable except in cases of technical error on our part that results in an incorrect charge.

3. Refund Process for Institutional Fees

If you believe you are eligible for a refund of fees paid to an educational institution:

1. Contact the educational institution directly to request a refund.
2. If approved, the institution will initiate the refund process through our platform.
3. Once initiated, refunds typically take 5-10 business days to process, depending on your payment method and financial institution.

4. Disputed Charges

If you notice any unauthorized or incorrect charges, please contact our support team immediately at [support email]. We will investigate the issue and work towards a resolution.

5. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

6. Contact Us

If you have any questions about our refund policy, please contact us at [contact email].